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The Challenge We Focus On

Regional managers play a critical role mentoring future leaders, mobilizing teams through change, and creating strategies that shape performance. Finding qualified candidates to fill this role has been challenging for more than a decade. This talent deficit grew with the industry’s growth of 2 million new units, requiring an additional:

  • 8,000 new property managers

  • 1,600 new regional managers

  • 500 new senior operators

These leaders were promoted fast and into an unstable environment, with a battle over residents, an evolving workforce, and client pressures driven from increased interest rates and costs.

Problem-Solving in Multifamily

I spend all day putting out fires! This common phrase has been heard from regionals for decades, even in stable market environments. It suggests those working for them are incapable of fighting the fire themselves, or the underlying structure is distinctly flammable.

As new property managers and regionals are promoted, they are now solving problems they once pushed up. A title change or an increased threshold of approval power does not resolve some of the root causes of why they are unable to create the solutions they need. Whether the issue is experience, a knowledge gap, or confidence, when problems arise, not everyone will share their uncertainty about how to resolve the situation.

Learning critical thinking or strategy through an LMS may check a box, but it rarely changes behavior. These skills require hands-on application, tools, and guidance in the context of real operational problems to become meaningful and immediately useful.

What We Provide

Practical tools focused on breaking down the complexity of problem solving into simplified steps, making it easy to diagnose issues at the root cause and create sustainable solutions for the biggest challenges. The outcomes include increased confidence in both the operator creating the solution and the client receiving it.

Reclaim time lost due to over-reliance on senior leaders with problem-solving frameworks designed for portfolio leaders. From reducing pressure and building capacity to developing de-escalation and gap plans, our tools free up time for everyone working directly with portfolio leaders. Imagine you had ten more hours each week, not just for you but your entire leadership tier. What could you do with that time?

Simple Implementation

We approach implementation in multiple ways to fit your needs. Whether quickly and guided or at a slower, steadier pace with internal guides, our implementation process was designed for the fast-paced environment of multifamily operators.

This is not an LMS or AI solution, but a practical application of strategy. Users of our tools attend The Portfolio Project, a series of exercises where they use realistic methods to reduce escalations and overcome barriers stalling progress. Once they complete the project, they review the insights and strategies they created with their leadership. Together, they align on how to quickly achieve the ideal state for each challenge they are facing.